Support Board
Date/Time: Tue, 26 Aug 2025 11:52:52 +0000
10 min delayed NQ data
View Count: 216
| [2025-07-03 04:45:43] |
| User598372 - Posts: 10 |
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My NQ data is 10 mins delayed. I am connected to AMP and Teton.
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| Attachment Deleted. |
| [2025-07-03 11:55:34] |
| Sierra_Chart Engineering - Posts: 20734 |
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Activate the exchange you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-03 16:35:32] |
| User598372 - Posts: 10 |
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Still not working, price is moving but bars are a few minutes delayed, what am I missing?
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| [2025-07-03 19:34:32] |
| John - SC Support - Posts: 41464 |
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Everything on your account is good, so there is no reason for there to be an issue at this time. Why do you state that the bars are delayed? What are you seeing exactly that indicates this? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-04 03:41:58] |
| User598372 - Posts: 10 |
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the chart says delayed in title. When I place crosshairs on last bar the time is a few minutes behind clock time.
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 SC delayed chart data.png / V - Attached On 2025-07-04 03:41:50 UTC - Size: 5.14 KB - 51 views |
| [2025-07-06 19:36:03] |
| User598372 - Posts: 10 |
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I originally used IB as my broker to connect to once a month and now use Amp, is that the issue? Again NQ and ES charts say delayed. |
| [2025-07-06 21:44:59] |
| Sierra_Chart Engineering - Posts: 20734 |
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No that is not the issue: I originally used IB as my broker to connect to once a month and now use Amp, is that the issue? Your account is all properly authorized for real-time CME Group data. We want you to restart Sierra Chart and when the market opens at 6 PM Eastern time this Sunday evening see if you are getting real-time data then. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-06 21:45:16
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| [2025-07-06 21:55:19] |
| User598372 - Posts: 10 |
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when I change the "Current selected service" from Teton CME Routing to SC Data the chart header loses the "Delayed" in title when I changed back to Teton CME Routing the "Delayed" comes back into the chart header |
| [2025-07-06 22:01:40] |
| Sierra_Chart Engineering - Posts: 20734 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-06 22:10:22] |
| Sierra_Chart Engineering - Posts: 20734 |
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This is the issue: 2025-07-06 12:04:09.985 | Allow Support for Sierra Chart Data Feeds is disabled.
Set "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to Yes. If you have changed this setting, then reconnect to the data feed after by selecting 'File >> Reconnect". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-06 22:16:15] |
| User598372 - Posts: 10 |
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That was it, thank you!
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