Support Board
Date/Time: Tue, 26 Aug 2025 13:16:22 +0000
Chart stuck with last date as 16th May 2025
View Count: 222
| [2025-06-16 12:15:20] |
| User759540 - Posts: 4 |
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Hi I have last used Sierra chart on 16th May 2025. I have travelled on a business trip to other countries and haven't used Sierra chart until 16th June 2025. Now, when I connect to Sierra charts, I only see values in the chart until 16th May 2025. No matter how many times I disconnect and reconnect, I still values only until 16th May 2025. I haven't changed any date range settings. Why is this happening. Any advise? Warm Regards, Naga |
| [2025-06-16 12:28:31] |
| Sierra_Chart Engineering - Posts: 20734 |
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First thing to do is to update Sierra Chart. Instructions: Software Download: Fast Update And then, refer to this help topic: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-06-16 12:29:32
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| [2025-06-16 13:44:25] |
| Sierra_Chart Engineering - Posts: 20734 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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