Support Board
Date/Time: Sun, 15 Jun 2025 07:01:54 +0000
Blank Screens and Screen Loading
View Count: 144
| [2025-06-05 17:34:14] |
| User503786 - Posts: 1 |
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Good evening, I am am having trouble loading up chartbooks on my sierra platform. Having attempted to load up different chartbooks twice and giving time for the historical data to also load, I am still seeing blank screens. Please assist me with this issue as soon as possible. Thank you in advance |
| [2025-06-05 17:35:09] |
| John - SC Support - Posts: 40422 |
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What is one symbol for which you are having this issue? Also, please get us an image of that chart by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) And also get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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