Support Board
Date/Time: Sun, 15 Jun 2025 07:23:47 +0000
Unable to connect to data feed
View Count: 155
| [2025-06-05 15:22:31] |
| User906368 - Posts: 6 |
|
Hi, I have an active subscription for CME and Denali data. I recently upgraded my windows computer to Windows 11, reinstalled Sierra Chart, connected to the data fee but there is no data coming through. What should I do? Regards, |
| [2025-06-05 15:23:02] |
| John - SC Support - Posts: 40422 |
|
If you are still having an issue, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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