Support Board
Date/Time: Sun, 15 Jun 2025 07:03:37 +0000
Trade copier failure
View Count: 257
| [2025-05-28 06:39:16] |
| User270462 - Posts: 3 |
|
I want to use the trade copier but in my allocation accounts list in the order allocation menu there is an old account that i can not remove. it keeps coming back despite using remove and apply all. by this my trade copier doesnt work. Do you have any solution for this? thnx in advance |
| [2025-05-28 14:32:23] |
| John - SC Support - Posts: 40422 |
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There are two places where an account will show up on the Order Allocation to Trade Accounts window. The first is at the top in the entry for "Available Accounts". This is just the list of accounts you select from to add to the order allocation. If the account is showing in the "Available Accounts" area, then ignore it. It does not have any impact, it is just showing as an available account. The second is toward the middle in the entry for "Allocation Accounts". These are the accounts that have actually been added and will be copied to. If the account is showing in the "Allocation Accounts" area, then remove it from that list by selecting it and then selecting the "Remove" button just below it. If the account actually comes back in the "Allocation Accounts" field, then keep it is probably one of the following: - Each trade window has its own set of allocation accounts. So you would need to remove that account from all trade windows (charts) that you use for trading. - If you enabled the option for "Order Allocation to Trade Accounts Include in Save Trade Window Configuration", then you would get that account showing up again when you select a different configuration. You would need to go through your trade configurations and remove that account from each one and then re-save the configuration. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-28 14:54:37] |
| User270462 - Posts: 3 |
|
Thank you for the quick response. The old account comes back at the 'allocation accounts' despite remove it. In my trading window i don't see this account. So i can not remove it. I only see the accounts that are in play. Is it possible that this is an APEX problem? |
| [2025-05-28 15:59:20] |
| John - SC Support - Posts: 40422 |
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This would not be an Apex issue. Did you go through the items we mentioned in post #2, in particular the setting related to the Trade Configurations and resetting the Trade Configurations? If you select the account and select the "Remove" button, does the account actually get removed? If you select OK and then go back to the "Order Allocation to Trade Accounts" window, is it back then? When does it come back? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-28 18:58:07] |
| User270462 - Posts: 3 |
|
Problem solved! I don't know what i did actually! thnx for everything bye!!! |
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