Support Board
Date/Time: Fri, 09 May 2025 19:26:25 +0000
Chart went wrong
View Count: 1048
| [2014-10-02 00:23:21] |
| rhovega - Posts: 279 |
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Dear Sierra, I'm using your data feed. One of my charts went wrong. It should be plotting 365 days of intraday data with 1 bar per day (continuous contract, backadjusted). Instead it is now only loading data since Sep8 (less than 30 days), and it is only plotting Oct1, before then it simply shows a straight line and 9:30am repeatedly (instead of prior days). Chart / Reload and Recalculate, and Data/Delete all Data and Download are not fixing the issue. I am attaching a screenshot of the chart and chart settings, as well as a chartbook containing the chart with the problem. I would appreciate your help. Thank you |
 Problem chart.png / V - Attached On 2014-10-02 00:22:30 UTC - Size: 122.96 KB - 339 views Chart settings.png / V - Attached On 2014-10-02 00:22:38 UTC - Size: 64.91 KB - 354 views  Problem chartbook.cht - Attached On 2014-10-02 00:22:45 UTC - Size: 19.65 KB - 350 views |
| [2014-10-02 02:40:11] |
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In the case of the ES, we do not recommend using a volume-based rollover. Instead use a date-based rollover. Update Sierra Chart to latest release with Help >> Download Current Version. After this make sure you follow the instructions exactly as explained here to re-download data for all the contracts in the chart: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Also, there could be a study on a chart which is causing a problem. So remove those if you still see a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-02 13:20:14] |
| rhovega - Posts: 279 |
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That worked, thanks
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