Support Board
Date/Time: Sun, 15 Jun 2025 15:55:25 +0000
Max Downloads Exceeded
View Count: 210
| [2025-05-26 21:28:45] |
| User135862 - Posts: 5 |
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At the beginning of the month, I got an error that "max historical downloads" was exceeded. I searched the forum and purchased another 50k downloads and they are now all used. Before purchasing, I realized that one of my charts was set to almost 5000 days to load instead of 500. I fixed that and when I ran into the issue again when I exceeded 50K downloads, I found the same error on another chart. I'm not sure if that was the issue or coincidental but can't figure out why else all these downloads are happening. I also can't figure out how to purchase more to get to 5/31. Can you please help? Thank you. |
| [2025-05-27 02:00:24] |
| Sierra_Chart Engineering - Posts: 19918 |
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It is not dependent on the number of days to be downloaded. That is not an issue. It is the number of requests. Refer to: Sierra Chart Historical Data Service: Daily Data Download Limit Here is an example request that counts towards the limit: 2025-05-26 21:59:36.874 | HD Request # 89 | Downloading Historical Daily chart data for PLN25_FUT_CME. Starting date: 2025-04-04. Service: sc_futures_direct.dtc.trading
2025-05-26 21:59:37.056 | HD Request # 89 | Requesting historical Daily data for PLN25 starting at 2025-04-03. SC External HD service. 2025-05-26 21:59:37.247 | HD Request # 89 | Receiving historical Daily data for PLN25_FUT_CME starting at 2025-04-04. 2025-05-26 21:59:37.247 | HD Request # 89 | Writing historical Daily data to the file PLN25_FUT_CME.dly. 2025-05-26 21:59:37.252 | HD Request # 89 | Bytes received: 1949 2025-05-26 21:59:37.252 | HD Request # 89 | Received 37 Daily data records from 2025-04-04 00:00:00 to 2025-05-27 00:00:00 (54.0 days) and wrote 36 records for PLN25_FUT_CME 2025-05-26 21:59:37.252 | HD Request # 89 | Completion time: 1s. 2025-05-26 21:59:37.252 | HD Request # 89 | Daily data download complete for PLN25_FUT_CME. Unique request ID: 89 See the text we have highlighted. This is how you can identify the particular queries that count towards this limit. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-27 02:01:15
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