Support Board
Date/Time: Fri, 23 May 2025 18:52:26 +0000
Lost data connection
View Count: 26
| [2025-05-23 02:42:09] |
| Nathan McDuffie - Posts: 7 |
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I have been trading using Sierra Chart for a couple months. My monthly payment processed and shortly after I lost my data connection. It can't seem to get connected. Is this something you guys are familiar with?
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| [2025-05-23 11:19:08] |
| Sierra_Chart Engineering - Posts: 19684 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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