Support Board
Date/Time: Sun, 01 Jun 2025 01:21:24 +0000
chartbook sharing interface - documentation
View Count: 113
| [2025-05-20 21:16:06] |
| User380582 - Posts: 8 |
|
Hi, are you planning to roll out the documentation for chartbook sharing interface? I want to know if you have some tips on how to manage this interface. Sometimes for some subscibers it just doesnt want to pull the latest version or they need to subscribe and then unsubscribe to not constantly have to use Edit-translate symbols to current service. Do you also recommned i share once, and then disconnect to avoid such behaviour? I am also wondering if the allowed user list can be updated programatically, or by importing a list from txt or at least copy and pasting somehow. Thank you |
| [2025-05-21 15:45:26] |
| Sierra_Chart Engineering - Posts: 19766 |
|
We need to do a remote assistance session with the user having this problem: Sometimes for some subscibers it just doesnt want to pull the latest version
We will determine the cause, and we are going to think about the best method to troubleshoot this. Probably there is already more than enough debugging information in the Message Log for us to figure this out. We have to think about how to handle Symbol differences between the source Chartbook, and when using a different Data/Trading service by the receiver: or they need to subscribe and then unsubscribe to not constantly have to use Edit-translate symbols to current service.
We will work this out. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-21 15:45:54
|
To post a message in this thread, you need to log in with your Sierra Chart account: