Support Board
Date/Time: Sat, 12 Jul 2025 00:35:14 +0000
problem to get live level2 data
View Count: 325
| [2025-05-20 14:25:33] |
| User278398 - Posts: 296 |
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hello i stopped get live data of level 2 since 2-3 days ago /// what changed? what i need to do to get it back ? regards. |
| [2025-05-20 16:31:15] |
| John - SC Support - Posts: 40857 |
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What is one symbol for which you are having a problem?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-21 06:09:31] |
| User278398 - Posts: 296 |
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TSLA_MBO i always work as usual with this symbol, and just from no where studies which get data from level 2 get no data (just level2 not working) regards. |
| [2025-05-21 14:22:35] |
| John - SC Support - Posts: 40857 |
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If you have your DOM setup to show the Market Depth, are you seeing the values there? Or are you only seeing one level? Is this an issue with historical data, or with the current data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-21 14:35:28] |
| User278398 - Posts: 296 |
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when i open the DOm window in live trade/ it is look that is working fine/ im using market depth historical graph study and BID&ask depth bars study and in both studdies i get 0 data (when it in live trade) the problem is in live trade (current data) regards |
| [2025-05-21 16:26:43] |
| John - SC Support - Posts: 40857 |
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Please get us an image of your chart with the DOM active and showing the Market Depth levels along with the other studies that are not showing. Follow these instructions to get us an image: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-22 14:45:30] |
| User278398 - Posts: 296 |
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File attached
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 ca8cea9b-9bfa-48ff-9c09-4c03e06ef153.jpg / V - Attached On 2025-05-22 14:45:15 UTC - Size: 245.82 KB - 95 views |
| [2025-05-23 13:24:10] |
| Sierra_Chart Engineering - Posts: 20184 |
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There was a problem, with historical market depth data for NASDAQ TotalView symbols. This has now been resolved, but you need to delete the historical market depth data files for the affected symbols from May 15 through May 22: Chart Data and Chart Data Files: Deleting a Market Depth Data File There is no historical market depth data available on Sierra Chart servers for NASDAQ TotalView Symbols for this date range. It had to be deleted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-23 13:25:11
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| [2025-05-23 14:30:30] |
| User278398 - Posts: 296 |
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thank u. today it work good' i have seen live data |
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