Support Board
Date/Time: Mon, 16 Jun 2025 01:09:06 +0000
Nasdaq TotalView issue
View Count: 275
| [2025-05-16 09:50:31] |
| User259112 - Posts: 7 |
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Hi, I saw on the support board that there were issues with the Nasdaq Totalview data yesterday May 15th that have by now been resolved. I followed the delete and download instructions mentioned in the support board's post but my chart data shows no change in the stock price data, it shows all flat (see attached pics). Please advise on how to proceed - many thanks in advance for your time and assistance. |
 Picture1.png / V - Attached On 2025-05-16 09:49:23 UTC - Size: 31.45 KB - 91 views Picture2.png / V - Attached On 2025-05-16 09:49:32 UTC - Size: 20.96 KB - 86 views |
| [2025-05-16 10:45:03] |
| Sierra_Chart Engineering - Posts: 19924 |
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We are not able to help with a chart like that. That is not the actual data. Post an image of the chart following these instructions only: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-16 10:47:34
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| [2025-05-16 10:58:59] |
| User259112 - Posts: 7 |
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Hi, OK, here is an example with the underlying data. The pic shows price action for Amazon, and as of 14:00 EST yesterday, the price shows no movement whatsoever. Please advise, thank you. Kind regards |
| Picture3.png / V - Attached On 2025-05-16 10:54:56 UTC - Size: 23.22 KB - 92 views Picture4.png / V - Attached On 2025-05-16 10:58:55 UTC - Size: 21.12 KB - 82 views |
| [2025-05-16 11:07:15] |
| Sierra_Chart Engineering - Posts: 19924 |
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Those chart images do not meet the specifications which are very clear here: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) In our previous post we gave the wrong link but we corrected it within a minute. It was to attaching a file rather than providing a chart image link. We also need to know the time zone the chart is set to. Open a new chart for the symbol and post an image of it following the instructions here: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-16 11:15:13
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