Support Board
Date/Time: Sun, 15 Jun 2025 06:54:29 +0000
graphic instability
View Count: 407
| [2025-05-15 17:48:54] |
| User98657 - Posts: 372 |
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SC, For some time now I've been dealing with some graphic instability on one chart. I refer to it as my execution chart. It is the only chart on this instance of SC. There are no other charts, or chartbooks open on this instance. This Execution Chart is an intraday NQM25 chart, MNQM25_FUT_CME Trade and Current Quote, use as trade only symbol, 10 days loaded, Renko Bar (in ticks), Renko Bricks with Wicks The machine is a PC, Windows 11, updated yesterday. There have been two issues. I thought they were both attributable to a problem with my display adapter(s) (Nvidia T1000 8GB). ALL drivers, from the motherboard bios to the display adapters have been updated. The first issue is screen blanking. I have three monitors on one adapter, two on the other. The adapter with three screens, one of which includes my Execution chart, will go blank periodically, then come back to life within a few seconds. The other is what I'm referring to as graphic instability, or shaky graphics. When I move my mouse off the screen on which the Execution chart resides, then back over the Execution chart, the graphics on the chart will shake, or move momentarily. Some days it seems worse (more vibrating) than others. I had attributed both of these to display adapter issues. Prior to today I spent some time updating drivers, but the problems still existed. Today I spent time on line with Nvidia, updated my motherboard bios, reinstalled clean versions of NVidia drivers. The blanking hasn't reappeared, but the unstable graphics on my Execution chart were still there. I detached the chart window and moved it to a monitor being powered by the other display adapter, and the problem remained. At this point I had narrowed the graphics issue down to this chart. Next I assumed it might be an ACS. I duplicated the chart and removed all the studies, but the problem remained. I then rebuilt the chart from scratch. I worked my way through each of the Chart Settings Menus mimicking the problem chart settings on to the new chart. When I was done, there was no instability. I then moved on to mimicking the Chart Menu settings from the problem chart to the new chart. When I got to the Trade Menu and selected "Chart Trade Mode On", the graphics demonstrated the same problem. I then disabled "Chart Trade Mode On" at my original Execution Chart and the problem went away. There's some issue with the Chart Trade Mode, and I have no idea what it is. I assume you'll want the chart (attached).https://www.sierrachart.com/image.php?Image=174733126682.png Thank you. Edit: I'm not sure if my "blinking/blanking" issue is caused by this chart issue or not, and I'm not asking you to solve that issue. But the graphic instability issue is obvious. Also, I cannot specifically determine if it is the "Chart Trade Mode On", or the "Trading Chart DOM On" that's causing the issue. I can tell you, if I play around with it too much, it throws enough of an error to shut down and restart my machine. Date Time Of Last Edit: 2025-05-15 18:04:09
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| [2025-05-15 18:12:23] |
| John - SC Support - Posts: 40422 |
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With regards to the screen blanking - we wonder if you are using a Samsung monitor. This particular problem has occurred to me when I have used Samsung monitors, and it did not matter if I was running Sierra Chart or not. There is no reason that I could find for it, and it never perpetuated long enough for me to be able to get to support with anything substantial. I had this occur with at least 2 different Samsung monitors, but never with another monitor. With regards to the other issue. We are trying to understand when this is occurring. Is it only when you move the mouse out of the one monitor and then back again? Is it just when the mouse crosses into that particular chart? And what kind of movement is occurring? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-15 18:48:23] |
| User98657 - Posts: 372 |
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The monitors are Asus. But here's the thing, it always only happens to those three monitors connected to that one display adapter. All the monitors (5) are the same. Both display adapters are the same, but it only happens to that one/three. And one of those three monitors is where I have this chart. So although I'm thinking that blanking issue is related to the adapter, it could in fact be caused by this error. With regards to the second part: It definitely happens every time I move off the monitor and back onto the monitor & chart. It will sometimes persist if I remain on the chart. It is much less if I leave the cursor on the price scale, as opposed to the buy/sell columns, or the chart itself. Date Time Of Last Edit: 2025-05-15 18:51:24
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| [2025-05-15 18:55:35] |
| John - SC Support - Posts: 40422 |
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And what exactly is occurring when you move the mouse? Can you explain what is occurring?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-15 19:21:01] |
| User98657 - Posts: 372 |
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All of the chart graphics jump. They just kind of flash once, or move erradically, but just one movement. However, sometimes it just moves once, and sometimes it keeps moving as long as I keep moving the mouse. I see it happening of course, and stop moving the mouse for a few seconds, then it seems to settle down. I wish it were more difnitive in nature so I could clearly define it for you. |
| [2025-05-18 16:51:36] |
| User98657 - Posts: 372 |
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I have a short video clip of this if you would like me to send it. And what's interesting is that I was able to see it on Sunday afternoon when there's no market activity. Date Time Of Last Edit: 2025-05-18 16:52:18
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| [2025-05-18 21:59:15] |
| Sierra_Chart Engineering - Posts: 19916 |
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I can tell you, if I play around with it too much, it throws enough of an error to shut down and restart my machine. Are you using OpenGL?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-18 23:51:52] |
| User98657 - Posts: 372 |
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Yes, I am using Open GL.
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| [2025-05-19 15:50:40] |
| User98657 - Posts: 372 |
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Update: I updated to the current version yday from 2755 to 2758 and I have not had the issue at all today. |
| [2025-05-19 20:11:47] |
| Sierra_Chart Engineering - Posts: 19916 |
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This is not a version specific issue. At this time we recommend disabling OpenGL and see if you have the issue again. Also update your video drivers on the computer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-19 21:04:51] |
| User98657 - Posts: 372 |
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Thanks, but as I stated in the first post (which was a lot to read through), the Mobo firmware, all of the MoBo chipset drivers, and the display adapter drivers were updated, which included a clean install of the Nvidia drivers. So far so good. If it begins to reappear I'll disable the OpenGL and see what happens. |
| [2025-05-19 22:24:57] |
| Sierra_Chart Engineering - Posts: 19916 |
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At this point disable OpenGL because if it is causing a problem on your system, it is not something that we would be able to help with. Most likely the problem itself is within OpenGL on the system.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-29 12:57:02] |
| User98657 - Posts: 372 |
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Just a follow up/update for your records. The issue did eventually return - I don't know why. Nothing stood out as being connected to the issue. So I did as you suggested and disabled OpenGL. It has been stable since. |
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