Support Board
Date/Time: Mon, 16 Jun 2025 23:08:52 +0000
can't get data for some symbols
View Count: 231
| [2025-05-13 03:26:49] |
| User953115 - Posts: 5 |
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I have Service Package 10, and I get real time data for NQ and ES, but not for YM, GC or CL. Can't get historical data for those symbols either. if I try to open intraday chart for GCM25, I get message "symbol settings not found for current service". Please advise. Thanks. |
| [2025-05-13 07:47:14] |
| User135243 - Posts: 109 |
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You have to subscribe to real-time data for the products you don't get. It seems your subscription is CME only. The other symbols are from different exchanges: YM = CBOT, CL = Nymex and Gold = Comex. If you want to watch all these symbols you need the CME-bundle. Level1 data = $6.--/calendarmonth and Level2 data = $39.--/calendarmonth
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| [2025-05-13 09:24:18] |
| Sierra_Chart Engineering - Posts: 19938 |
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Make sure you are using the correct symbols: Data/Trading Service Connection and Symbol Issues: 1.3. Symbols You do have the correct exchange group active already. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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