Login Page - Create Account

Support Board


Date/Time: Mon, 16 Jun 2025 01:22:45 +0000



can't get data for some symbols

View Count: 230

[2025-05-13 03:26:49]
User953115 - Posts: 5
I have Service Package 10, and I get real time data for NQ and ES, but not for YM, GC or CL. Can't get historical data for those symbols either. if I try to open intraday chart for GCM25,
I get message "symbol settings not found for current service". Please advise.
Thanks.
[2025-05-13 07:47:14]
User135243 - Posts: 108
You have to subscribe to real-time data for the products you don't get. It seems your subscription is CME only. The other symbols are from different exchanges: YM = CBOT, CL = Nymex and Gold = Comex. If you want to watch all these symbols you need the CME-bundle. Level1 data = $6.--/calendarmonth and Level2 data = $39.--/calendarmonth
[2025-05-13 09:24:18]
Sierra_Chart Engineering - Posts: 19924
Make sure you are using the correct symbols:
Data/Trading Service Connection and Symbol Issues: 1.3. Symbols

You do have the correct exchange group active already.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account