Support Board

Date/Time: Sun, 19 May 2024 18:16:31 +0000

Post From: Market replay inquiry

[2016-09-22 01:36:45] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The reason for the problem has been discovered. It was a time stamping issue on one of our servers. This was completely unexpected and it is not a problem we have ever encountered before. The data has been corrected. Re-download the data and it will be corrected. Also the response time is reasonable. In the Support Board is the best contact method. The comment about beating around the bush does not make sense. We had you perform a specific procedure and we wanted to see what the result is and then we would have performed further checks if it did not correct it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing