Login Page - Create Account

Support Board


Date/Time: Thu, 16 May 2024 04:13:07 +0000



Post From: CME spreads not loading

[2016-07-07 05:04:57]
Sierra Chart Engineering - Posts: 104368
We cannot reproduce this problem. It is very unlikely to be a server-side issue.

We also tested this with Interactive Brokers and still could not reproduce.

We will have to add some additional logging.

However, perform an update of the Symbol Settings as explained here:
https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings

It might have something to do with that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing