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Post From: Sierra needs to handle IB pacing violations more gracefully

[2016-07-06 04:19:46]
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Sierra Chart Engineering - Posts: 104368
It could not be this:
it might be just a wrong handling of a variabile into a cycle... just guessing, sorry if I do... only try to help.



What it's strange is that the error happens only if there are more than one historical chart in a chart book.
The first historical chart gets correctly updated:
This is further indication that this is an Interactive Brokers problem.

We do not know how to help with the problem. The problem must be on the Interactive Brokers side. We ran several tests and cannot reproduce it:
Interactive Brokers | Using primary service for historical data for IBUS30-CFD-SMART-USD | 2016-07-05 15:14:40
HD Request # 6 | Downloading Historical Daily chart data for IBUS30-CFD-SMART-USD-BAAVG. Starting date: 1966-07-06. Service: ib | 2016-07-05 15:14:40
HD Request # 6 | Requesting 365 days of historical Daily data for IBUS30-CFD-SMART-USD with end date 2016-07-05 | 2016-07-05 15:14:40
HD Request # 6 | Message from IB: No security definition has been found for the request. IB Error Code: 200. Request ID: 6. | 2016-07-05 15:14:40
HD Request # 6 | Error downloading historical Daily data for IBUS30-CFD-SMART-USD-BAAVG. The symbol is unknown to the server. | 2016-07-05 15:14:40
HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for IBUS30-CFD-SMART-USD-BAAVG | 2016-07-05 15:14:40
HD Request # 6 | Daily download COMPLETE for IBUS30-CFD-SMART-USD-BAAVG. Completion time: 1s. Unique request ID: 5 | 2016-07-05 15:14:40
Removed historical data download ID 5 | 2016-07-05 15:14:40

Message from IB: No historical data query found for ticker id:6. IB Error Code: 366. Request ID: 6. | 2016-07-05 15:14:40
Interactive Brokers | Using primary service for historical data for IBUS30-CFD-SMART-USD-BAAVG | 2016-07-05 15:14:41
IBUS30-CFD-SMART-USD-BAAVG Daily #1 | Reloading chart. | 2016-07-05 15:14:41


It is not surprising that we cannot reproduce it. But nevertheless, we know that the issue is something that Interactive Brokers needs to help you with.

If there is a problem with one of the fields, they need to tell us specifically which one and why.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
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