Login Page - Create Account

Support Board


Date/Time: Sun, 12 May 2024 22:32:08 +0000



Post From: problems with TOPSTEPTRADR

[2016-07-02 09:20:07]
Sierra Chart Engineering - Posts: 104368
Also it is rather clear the problem you are experiencing is totally unrelated to the order ID issue.

The Rithmic error messages in the Trade Service Log say "account not active". You need to contact Top Step Trader about this and let them know.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing