Home >> Support Board

Support Board

Date/Time: Mon, 20 May 2024 22:06:26 +0000

How to Post a Message for Support

Post From: BTCCYN-OKCOIN feed in unstable, has gaps in data

[2016-06-07 22:31:45] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK we will have a look again. Our position is that we have to focus on our other development priorities which serve the larger user base. And not a minority of users. We are using an older API of OK Coin which when we studied it in the past we were not impressed by. We think this is the source of the problem. We are not using their current API. But we see they have a new FIX API which is much better: https://www.okcoin.cn/about/fix_getStarted.do Eventually we may develop trading support for them but this will be a paid option. Also for us to determine the reason for this problem, does take a lot of work and testing: SC feed even skips indivitual ticks making the chart all torn out at 1min and lesser timeframes. It simply will not matter anymore when using the FIX API. Just half a year ago your okcoin data feed was excellent. Based upon new information from studying their documentation, we think the reason this is true is because we are using their older API and the old API is no longer functioning well on the OK Coin side. Hope you are satisfied with the above information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-07 22:34:37