Support Board
Date/Time: Mon, 12 May 2025 00:38:39 +0000
Post From: Rithmic data
| [2016-05-23 18:29:44] |
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This problem goes directly to the fact of why we do not support these API components which Rithmic uses. We strongly advise you to contact your broker have them move you over to CQG, from Rithmic. Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-05-23 12:59:54 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2016-05-23 13:00:24 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-05-23 13:00:25 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2016-05-23 13:00:25 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2016-05-23 13:00:46 Rithmic Trading | Received logon response. | 2016-05-23 13:00:46 Rithmic Trading | Server Name: DTC Bridge. | 2016-05-23 13:00:46 The above Message Log indicates a very long time to connect to Rithmic and some unexpected behavior from the Rithmic API which Sierra Chart may or may not be handling properly. We do not know. Clearly there is some kind of connectivity issue though. The problem is that we cannot know how to handle this properly because there is not consistent and standardized behavior with the connection. We simply do not have direct control over this. Once again, we recommend you contact your broker and have them move you off Rithmic and to CQG. Here are the CQG setup instructions: http://www.sierrachart.com/index.php?page=doc/CQGTrading.php#SetupInstructions While this gets a bit technical, our policy regarding API components that Rithmic is stated here: Https://www.sierrachart.com/index.php?l=helpdetails76.html The CQG symbols are different compared to Rithmic, so you will need to change the symbols of the charts: http://www.sierrachart.com/index.php?page=doc/doc_SwitchingSymbols.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-23 18:32:28
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