Support Board

We only recommend the use of Interactive Brokers for experienced traders, those who are technically competent with computers and software, and understand the source of technical problems. The large length of this page confirms the complexity and issues that you will face when using Interactive Brokers. Interactive Brokers does provide many advantages and can be a good choice for many traders, but it is important that you are aware of potential problems and are willing to accept the consequence of them.

Even though you may see a particular problem in Sierra Chart when using Interactive Brokers and possibly do not see it in another program, still means the problem is on the Interactive Brokers side. The reason has to do with differences in the way that Sierra Chart may interact with the API and it may be encountering particular problems with TWS or Interactive Brokers which the other programs may not be encountering because the interaction could be different. Sierra Chart will interact with TWS in the most reliable and redundant way.

Support policy: Support from Sierra Chart for technical issues encountered when using Interactive Brokers, is within the discretion of Sierra Chart. There are some complex technical issues that a user may encounter when using Interactive Brokers, that can have various causes which are on the side of Interactive Brokers and therefore are outside of the control of Sierra Chart. Therefore these will be hard for us to understand and assist with because they are not within Sierra Chart and the Interactive Brokers system is a highly complex system with many reasons why things can go wrong. Therefore, we may decline support for some issues reported to us involving Interactive Brokers. Be aware of this when making a decision as to whether you should be using Interactive Brokers.