Support Board
Date/Time: Tue, 13 May 2025 23:45:50 +0000
Post From: LIVE order confusion
| [2016-05-02 16:37:25] |
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These are extremely unusual. We have never seen the kind of problem you are experiencing with OEC FIX before. We want you to restart Sierra Chart. Make sure Trade >> Trade Simulation Mode On is disabled. Submit only one order and if the status of it does not go to Open, provide the FIX log by following these instructions here: Providing FIX Log to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |