Support Board

Date/Time: Mon, 06 May 2024 10:42:33 +0000

Post From: Why have LMAX charged me an API inactivity fee when my connection to LMAX is through SC?

[2016-04-18 08:40:13] Link To Thread - Link To Post [Go To First Post]
DEA1 - Posts: 47
Dear David, Thank you for your email. Please accept our apologies, this has been a mistake and your account has now been refunded. Please note that Sierra Chart have only recently change their connection method, and hence we have now adjusted our charges for going forward, so this does not happen again. If you have any further questions, please do not hesitate to email or call us on +44 203 192 2555. Our Client Services team are available for 24-hour support, from Sunday evening at 22:00 through to Friday evening at 22:00 UK time. Kind regards, Lina The LMAX Exchange team All's well that ends well! Thanks for your help guys.