Support Board

Date/Time: Mon, 06 May 2024 14:31:26 +0000

Post From: Why have LMAX charged me an API inactivity fee when my connection to LMAX is through SC?

[2016-04-17 00:40:33] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
From LMAX: I believe these charges may have been imposed incorrectly. We need to make some updates on our side so that only the one FIX connection owner (Sierra Charts in this case) is liable for the fee if trading is below the volume threshold. I'll speak to my CS team on Monday and have this ironed out and refund the clients where applicable. One thing to note is that if a client who is part of the multi trading group decides to also directly connect via FIX to their account, they could also be liable to the fee if trading activity is below the threshold. Apologies for the inconvenience here, we will sort this out on Monday and confirm the exact treatment going forward. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing