Support Board
Date/Time: Wed, 14 May 2025 05:35:48 +0000
Post From: Connection Error - CQG
| [2016-03-31 21:13:32] |
| 100 - Posts: 147 |
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I checked with my broker, ADM, and they confirmed that I am enabled for Sierra. They say the issue is with Sierra Charts. I've already updated SC to current version. This is a larger excerpt of what I'm seeing... Received websocket handshake acknowledgment. | 2016-03-31 17:05:25 Web socket state is now open. | 2016-03-31 17:05:25 CQG FIX Trading | Websocket connected. | 2016-03-31 17:05:25 CQG FIX Trading | Sending market data logon message. | 2016-03-31 17:05:25 CQG FIX Trading | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChartData. Please contact your FCM. | 2016-03-31 17:05:25 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-31 17:05:25 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-31 17:05:25 CQG FIX: DisconnectFIX called. | 2016-03-31 17:05:25 CQG FIX: Sending a Logout message. | 2016-03-31 17:05:25 Socket (97) | SSL shutdown indicates not able to send 'close notify'. | 2016-03-31 17:05:25 Socket (97) | SSL has been shut down. | 2016-03-31 17:05:25 Socket (97) | SSL object has been freed. SSL state is now disconnected. | 2016-03-31 17:05:25 Socket (97) | Shutdown and closed. | 2016-03-31 17:05:25 CQG FIX Trading | Websocket closed. | 2016-03-31 17:05:25 CQG FIX Trading | Disconnected. | 2016-03-31 17:05:25 |