Support Board
Date/Time: Wed, 14 May 2025 05:34:44 +0000
Post From: inconsistent chart data between primary and sub-instances
| [2016-03-30 02:29:11] |
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OK, we saw this problem with another user as well but did not think of it in your case. This is the problem: ZB-201606-ECBOT [CBV] Renko 12t #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2016-03-29 20:48:21
ZB-201606-ECBOT [CBV] Renko 12t #2 | There are no continuous futures contract symbols. Loading data normally. | 2016-03-29 20:48:21 Follow the instructions here to reset the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps This symbol settings should have been received but maybe there was an error when that was done. The next release, will make sure they are downloaded if necessary. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |