Support Board
Date/Time: Sat, 10 May 2025 14:15:47 +0000
Post From: Time to load data (populate charts) very long w/ CQG
| [2016-02-05 04:32:05] |
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1. This does not make sense. The time to load chart data from the local data file or download historical data will not change depending upon whether you are using TT or CQG. Refer to help topic 30: Http://www.sierrachart.com/index.php?page=doc/helpdetails30.html With such extreme times, this may be related to antivirus/anti-malware software. 2. It sounds like the market depth data request is getting rejected from CQG because your account is not authorized for depth. We have implemented a solution to this kind of problem in the newer releases of Sierra Chart. Update Sierra Chart to the latest release following the instructions here: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate In our opinion we would avoid Rithmic. But this is our opinion only. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |