Support Board
Date/Time: Sat, 10 May 2025 12:06:59 +0000
Post From: Ver1359 - Histroical/Continuous Charts errors
| [2016-01-28 19:02:02] |
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We had not looked at the email and we did now. It confuses things more when both the Support Board and email are being used. All information needs to be provided right here through the Support Board. You can attach files privately if you want. The settings we saw in the screenshot were correct and it should work. However, being you are still getting this: ESH16 [CBV] [M] Daily #7 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2016-01-28 12:49:16 ESH16 [CBV] [M] Daily #7 | There are no continuous futures contract symbols. Loading data normally. | 2016-01-28 12:49:16 You will need to perform a Full Reset of the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps The problem is that the internal service code in the chart for the symbol is not matching the currently selected service. Also, this means the chart is not set to a Continuous Futures Contract chart: Also Step 6, "Press No at the first prompt to re-download data for all of the historical futures contract files. Do not press the Yes button." that option does not occur.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-28 19:18:29
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