Login Page - Create Account

Support Board


Date/Time: Sat, 10 May 2025 11:45:27 +0000



Post From: Ver1359 - Histroical/Continuous Charts errors

[2016-01-27 18:36:49]
Sierra Chart Engineering - Posts: 104368
- get an error - symbol doesn't exist
Provide a copy of the Message Log by following these instructions:
http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog


Historical - example, AMLP, had data going back to at least 2008. Now when load and update, it loads past 3 days and then writes over the historical .dly file so that the only data in the file is the past 3 days. This happens on numerous symbols
We cannot duplicate any problem like this. There were some changes with the processing of historical daily data during a download, but it all works perfectly.

Go to that chart and select Edit >> Delete All Data and Download.

If there still is a problem attach the historical daily data file for that symbol here. Here are instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2016-01-27 18:37:28