Support Board
Date/Time: Sat, 10 May 2025 01:08:35 +0000
Post From: Significant delay in CQG real-time data thru SC and no real-time data after re-connection
| [2016-01-04 17:45:42] |
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In this case the data comes from CQG. Refer to help topic 4: Http://www.sierrachart.com/index.php?page=doc/helpdetails4.html Are you still having a problem with not receiving real-time data at all? If so, we need to see the Message Log. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog However, first update Sierra Chart to the current version: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate We did fix a problem where under certain conditions the very first symbol subscribed to would not receive market data, when using CQG. But it would be unlikely that users would encounter this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-04 17:47:54
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