Support Board
Date/Time: Fri, 09 May 2025 23:25:23 +0000
Post From: Can not stay stay connected.
| [2016-01-04 15:28:31] |
| User428971 - Posts: 26 |
|
I've been using Sierra Charts for a few years so I know how it normally works. I've been gone for a few months so today I logged on and needed to roll over my contracts months. I also checked to see if I had the latest version of Sierra Charts. It ran the update in the back ground and finished. Now, I am not able to get any real time data. It starts off ok then after about a minute it just stops. The connection bar is green at the top. I also checked my usage and it says I'm good to 2016-2-1 So... not sure what the problem is... Software version: 1346 | 2016-01-04 10:17:24 Uses New Spreadsheets | 2016-01-04 10:17:24 Usage end date: 2016-02-01 | 2016-01-04 10:17:24 Enabled for: Advanced Features. | 2016-01-04 10:17:24 Enabled for: Sierra Chart Historical Data Service. | 2016-01-04 10:17:24 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-01-04 10:17:24 Current selected Data/Trading service: CQG FIX Trading | 2016-01-04 10:17:24 Chart Update Interval: 500 | 2016-01-04 10:17:24 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-01-04 10:17:24 2016-01-04 10:17:24 Local computer time | 2016-01-04 10:17:24 2016-01-04 15:17:24 Local computer time in UTC | 2016-01-04 10:17:24 2016-01-04 10:17:24 Local computer time in SC Time Zone | 2016-01-04 10:17:24 Program path: C:\SierraChart2\ | 2016-01-04 10:17:24 Data Files path: C:\SierraChart2\Data\ | 2016-01-04 10:17:24 OS Version Number: 6.2 | 2016-01-04 10:17:24 Locale Information: C | 2016-01-04 10:17:24 Checking for new symbol settings for cqg | 2016-01-04 10:17:24 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-04 10:17:24 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-01-04 10:17:24 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-01-04 10:17:24 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-01-04 10:17:24 Symbol settings are up-to-date for cqg | 2016-01-04 10:17:25 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-01-04 10:17:29 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-01-04 10:17:29 socket (4) | Connected. | 2016-01-04 10:17:29 CQG FIX: Sending the Logon message. | 2016-01-04 10:17:29 CQG FIX Trading | Connected to trading server. | 2016-01-04 10:17:29 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-01-04 10:17:29 CQG WebAPI | Connecting to websocket server. | 2016-01-04 10:17:29 CQG FIX - FCM name: Ironbeam | 2016-01-04 10:17:29 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2016-01-04 10:17:30 CQG WebAPI websocket (5) | Connected. | 2016-01-04 10:17:30 CQG WebAPI websocket (5) | Starting SSL 3/2 connection. | 2016-01-04 10:17:30 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-01-04 10:17:30 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-01-04 10:17:30 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-01-04 10:17:30 CQG WebAPI websocket (5) | SSL connection established. | 2016-01-04 10:17:31 CQG WebAPI | Opening websocket. | 2016-01-04 10:17:31 CQG WebAPI | Sending websocket handshake. | 2016-01-04 10:17:31 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-01-04 10:17:31 CQG WebAPI | Web socket state is now open. | 2016-01-04 10:17:31 CQG FIX Trading | Websocket connected. | 2016-01-04 10:17:31 CQG FIX Trading | Sending market data logon message. | 2016-01-04 10:17:31 CQG FIX Trading | Logon successful. Session Token = vmd9sMv/33aR80nGBzveTaiJEOcbmJIW1RuyzoyRF9s | 2016-01-04 10:17:31 CQG FIX Trading | Connected to data and trading server. | 2016-01-04 10:17:31 CQG FIX Trading | Starting real-time market data updates for: F.US.TFEH16. ID: 1 | 2016-01-04 10:17:41 CQG FIX Trading | Sending symbol resolution request for F.US.TFEH16. ID: 607204 | 2016-01-04 10:17:41 Intraday data recording state for symbol F.US.TFEH16 is set to download 'Pending'. | 2016-01-04 10:17:41 HD Request # 2 | Downloading Intraday chart data for F.US.TFEH16 to the file F.US.TFEH16.scid. Service: cqg | 2016-01-04 10:17:41 HD Request # 2 | Download start Date-Time: 2016-01-04 10:14:25.000 | 2016-01-04 10:17:41 HD Request # 2 | Using server: ds5.sierracharts.com port 10149 | 2016-01-04 10:17:41 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2016-01-04 10:17:41 HD Request # 3 | Downloading Historical Daily chart data for F.US.TFEH16. Starting date: 2015-12-31. Service: cqg | 2016-01-04 10:17:41 HD Request # 3 | Requesting historical Daily data for RJH16 starting at 2015-12-30 | 2016-01-04 10:17:41 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123 | 2016-01-04 10:17:41 Socket (6) | Connected. | 2016-01-04 10:17:41 HD Request # 2 | Sending historical data logon request message. | 2016-01-04 10:17:41 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-01-04 10:14:25. Record interval: 1. Symbol: F.US.TFEH16 | 2016-01-04 10:17:41 HD Request # 2 | Decompressing data. | 2016-01-04 10:17:41 Requesting market depth updates for: F.US.TFEH16 if supported. | 2016-01-04 10:17:41 HD Request # 2 | Receiving Intraday data for F.US.TFEH16 starting at 2016-01-04 10:14:25 | 2016-01-04 10:17:41 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-01-04 10:14:25 | 2016-01-04 10:17:41 Socket (6) | Shutdown and closed. | 2016-01-04 10:17:41 The network socket for historical data has been closed. | 2016-01-04 10:17:41 HD Request # 2 | Received 173 records from 2016-01-04 10:14:25 to 2016-01-04 10:17:40 (3.3 minutes) and wrote 173 records for F.US.TFEH16 | 2016-01-04 10:17:41 HD Request # 2 | Intraday download COMPLETE for F.US.TFEH16. Completion time: 1s. Unique request ID: 1 | 2016-01-04 10:17:42 Removed historical data download ID 1 | 2016-01-04 10:17:42 Real-time Intraday chart data file updates started for F.US.TFEH16 | 2016-01-04 10:17:42 CQG FIX Trading | Received symbol resolution report for symbol F.US.TFEH16. Request ID: 607204. Contract ID: 1. | 2016-01-04 10:17:42 CQG FIX Trading | Requesting market data including full depth for F.US.TFEH16 | 2016-01-04 10:17:42 HTTP connection to ds01.ddfplus.com:80 (7) | Connected. | 2016-01-04 10:17:44 HD Request # 3 | Receiving historical Daily data for F.US.TFEH16 starting at 2015-12-30 | 2016-01-04 10:17:45 Writing historical Daily data for F.US.TFEH16 to the file F.US.TFEH16.dly | 2016-01-04 10:17:45 HD Request # 3 | Received 3 records from 2015-12-30 00:00:00 to 2016-01-04 00:00:00 (6.0 days) and wrote 2 records for F.US.TFEH16 | 2016-01-04 10:17:45 HD Request # 3 | Daily download COMPLETE for F.US.TFEH16. Completion time: 4s. Unique request ID: 2 | 2016-01-04 10:17:45 Removed historical data download ID 2 | 2016-01-04 10:17:45 F.US.TFEH16 Daily #6 | Reloading chart. | 2016-01-04 10:17:45 F.US.TFEH16 Weekly #19 | Reloading chart. | 2016-01-04 10:17:45 F.US.TFEH16 Daily #6 | Reloading chart. | 2016-01-04 10:17:57 F.US.TFEH16 Weekly #19 | Reloading chart. | 2016-01-04 10:17:57 CQG WebAPI | Websocket received OpCode Close. Received status code: 1000 | 2016-01-04 10:18:34 CQG FIX Trading | Websocket closed. | 2016-01-04 10:18:34 Connection to the external service has been lost. | 2016-01-04 10:18:34 CQG FIX: DisconnectFIX called. | 2016-01-04 10:18:34 CQG FIX: Sending a Logout message. | 2016-01-04 10:18:34 CQG FIX Trading | Sending logoff message. | 2016-01-04 10:18:34 CQG WebAPI websocket (5) | SSL shutdown indicates not able to send 'close notify'. | 2016-01-04 10:18:34 CQG WebAPI websocket (5) | SSL has been shut down. | 2016-01-04 10:18:34 CQG WebAPI websocket (5) | SSL object has been freed. SSL state is now disconnected. | 2016-01-04 10:18:34 CQG WebAPI websocket (5) | Shutdown and closed. | 2016-01-04 10:18:34 CQG FIX Trading | Websocket closed. | 2016-01-04 10:18:34 CQG FIX Trading | Disconnected. | 2016-01-04 10:18:34 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-04 10:18:34 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-01-04 10:18:34 socket (4) | Shutdown and closed. | 2016-01-04 10:18:34 CQG FIX: Disconnected. | 2016-01-04 10:18:34 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-01-04 10:18:37 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-01-04 10:18:37 socket (8) | Connected. | 2016-01-04 10:18:37 CQG FIX: Sending the Logon message. | 2016-01-04 10:18:37 CQG FIX Trading | Connected to trading server. | 2016-01-04 10:18:37 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-01-04 10:18:37 CQG WebAPI | Connecting to websocket server. | 2016-01-04 10:18:37 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2016-01-04 10:18:37 CQG FIX - FCM name: Ironbeam | 2016-01-04 10:18:37 CQG WebAPI websocket (9) | Connected. | 2016-01-04 10:18:37 CQG WebAPI websocket (9) | Starting SSL 3/2 connection. | 2016-01-04 10:18:37 CQG WebAPI websocket (9) | SSL connection established. | 2016-01-04 10:18:38 CQG WebAPI | Opening websocket. | 2016-01-04 10:18:38 CQG WebAPI | Sending websocket handshake. | 2016-01-04 10:18:38 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-01-04 10:18:38 CQG WebAPI | Web socket state is now open. | 2016-01-04 10:18:38 CQG FIX Trading | Websocket connected. | 2016-01-04 10:18:38 CQG FIX Trading | Sending market data logon message. | 2016-01-04 10:18:38 CQG FIX Trading | Logon successful. Session Token = HrUAJNToLDkLeMUI11v1a7aGOz5xwZO4AZJ2wwljhQI | 2016-01-04 10:18:38 CQG FIX Trading | Connected to data and trading server. | 2016-01-04 10:18:38 CQG FIX Trading | Starting real-time market data updates for: F.US.TFEH16. ID: 1 | 2016-01-04 10:18:38 CQG FIX Trading | Sending symbol resolution request for F.US.TFEH16. ID: 607205 | 2016-01-04 10:18:38 Intraday data recording state for symbol F.US.TFEH16 is set to download 'Pending'. | 2016-01-04 10:18:38 HD Request # 4 | Downloading Intraday chart data for F.US.TFEH16 to the file F.US.TFEH16.scid. Service: cqg | 2016-01-04 10:18:38 HD Request # 4 | Download start Date-Time: 2016-01-04 10:18:04.000 | 2016-01-04 10:18:38 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2016-01-04 10:18:38 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2016-01-04 10:18:38 CQG FIX Trading | Received symbol resolution report for symbol F.US.TFEH16. Request ID: 607205. Contract ID: 1. | 2016-01-04 10:18:38 CQG FIX Trading | Requesting market data including full depth for F.US.TFEH16 | 2016-01-04 10:18:38 Socket (10) | Connected. | 2016-01-04 10:18:38 HD Request # 4 | Sending historical data logon request message. | 2016-01-04 10:18:38 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2016-01-04 10:18:04. Record interval: 1. Symbol: F.US.TFEH16 | 2016-01-04 10:18:38 HD Request # 4 | Decompressing data. | 2016-01-04 10:18:38 HD Request # 4 | Receiving Intraday data for F.US.TFEH16 starting at 2016-01-04 10:18:04 | 2016-01-04 10:18:38 HD Request # 4 | Timestamp of first Intraday data file record written: 2016-01-04 10:18:04 | 2016-01-04 10:18:38 Socket (10) | Shutdown and closed. | 2016-01-04 10:18:38 The network socket for historical data has been closed. | 2016-01-04 10:18:38 HD Request # 4 | Received 29 records from 2016-01-04 10:18:04 to 2016-01-04 10:18:36 (32.0 seconds) and wrote 29 records for F.US.TFEH16 | 2016-01-04 10:18:38 HD Request # 4 | Intraday download COMPLETE for F.US.TFEH16. Completion time: 0s. Unique request ID: 3 | 2016-01-04 10:18:38 Removed historical data download ID 3 | 2016-01-04 10:18:38 Real-time Intraday chart data file updates started for F.US.TFEH16 | 2016-01-04 10:18:38 Requesting market depth updates for: F.US.TFEH16 if supported. | 2016-01-04 10:18:43 CQG FIX Trading | Requesting market data including full depth for F.US.TFEH16 | 2016-01-04 10:18:43 HTTP connection to ds01.ddfplus.com:80 (7) | Closed. No error. | 2016-01-04 10:18:50 HTTP connection to ds01.ddfplus.com:80 (7) | Shutdown and closed. | 2016-01-04 10:18:50 |