Support Board

Date/Time: Sun, 19 May 2024 10:52:35 +0000

Post From: uploading charts

[2015-12-30 14:48:59] Link To Thread - Link To Post [Go To First Post]
Carol Rutherford - Posts: 66
I would be very happy to pay for remote assistance. I'm having trouble getting the charts installed on my laptop. I have version 1037 on my desktop. I thought I should update it, then copy the files with a usb and load them onto my laptop. When I click HELP and go to download current version (new spreadsheets) nothing happens. The new version doesn't download. Also I don't know what to download the new spreadsheets or the old spread sheets. I assume I have to download sierra charts on my laptop but do I down load the 1037 version since I can't get the newer version? I am traveling out of town in about 3 hours so I need to get this working before I go. i have tried for two days to do this. the API is set correctly with Interactive Brokers. If someone cold chat with me or call or do the remote assistance I would appreciate it very much. I've read instructions but I just don't understand why I can't get the new version on my desktop and then load that on the laptop. I can down sierra charts on my laptop but if I just download the latest version I don't assume my back up would work but maybe it will. Please send me some help ASAP. Thanks very much.. Carol Carol Rutherford