Home >> Support Board

Support Board

Date/Time: Thu, 02 May 2024 11:33:28 +0000

How to Post a Message for Support

Post From: Error 5 on compiler

[2013-06-25 17:50:20] Link To Thread - Link To Post [Go To First Post]
User57124 - Posts: 48
Yes when i tried to download current version for update I received Error 5. Software version: 976 \| 2013-06-24 19:29:19 Current Service Package: 5 \| 2013-06-24 19:29:19 Usage end date: 2013-07-23 \| 2013-06-24 19:29:19 Sierra Chart Historical Data Service is included. \| 2013-06-24 19:29:19 Active service: Rithmic 01 \| 2013-06-24 19:29:19 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2013-06-24 19:29:19 2013-06-24 19:29:19 Local computer clock time \| 2013-06-24 19:29:19 2013-06-24 23:29:19 GMT time \| 2013-06-24 19:29:19 2013-06-24 19:29:19 Time zone adjusted time \| 2013-06-24 19:29:19 Time difference to server time: 3 seconds. \| 2013-06-24 19:29:19 Program path: C:\SierraChart\ \| 2013-06-24 19:29:19 Data Files path: C:\SierraChart\Data\ \| 2013-06-24 19:29:19 OS Version Number: 6.1 \| 2013-06-24 19:29:19 Rithmic service: Connecting. \| 2013-06-24 19:29:25 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log \| 2013-06-24 19:29:25 Using Rithmic Production server. \| 2013-06-24 19:29:25 Rithmic Alert Message - Market Data Connection Opened. \| 2013-06-24 19:29:26 Rithmic Alert Message - Market Data Connection Login Complete. ok \| 2013-06-24 19:29:26 Rithmic Alert Message - Trading System Connection Opened. \| 2013-06-24 19:29:26 Rithmic Alert Message - Trading System Connection Login Complete. ok \| 2013-06-24 19:29:26 Account information received. \| 2013-06-24 19:29:26 Rithmic service - FCM: Vision \| 2013-06-24 19:29:26 Rithmic service - IB: OptimusFutures \| 2013-06-24 19:29:26 Rithmic Alert Message - PnL Connection Opened. \| 2013-06-24 19:29:26 Rithmic Alert Message - PnL Connection Login Complete. ok \| 2013-06-24 19:29:26 Rithmic Alert Message - Intraday History Connection Opened. \| 2013-06-24 19:29:27 Rithmic Alert Message - Intraday History Connection Login Complete. ok \| 2013-06-24 19:29:27 Rithmic service: Connected. \| 2013-06-24 19:29:27 A request for the latest software update has been made. \| 2013-06-24 19:29:38 Downloading... You can continue to work during the download. \| 2013-06-24 19:29:38 Failed to open the file: C:\SierraChart\SierraChartSetup.exe. Windows error code 5: Access is denied. \| 2013-06-24 19:29:46 A request for the latest software update has been made. \| 2013-06-24 19:32:05 Downloading... You can continue to work during the download. \| 2013-06-24 19:32:05 Failed to open the file: C:\SierraChart\SierraChartSetup.exe. Windows error code 5: Access is denied. \| 2013-06-24 19:32:13 Date Time Of Last Edit: 2013-06-25 21:00:38