Support Board
Date/Time: Sun, 11 May 2025 02:33:59 +0000
Post From: Real Time Data Feed quality
| [2015-10-14 20:54:19] |
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We were mistaken about this: We did discover problem though that where after connecting to the data feed, there is not a historical data download for the symbols recording real-time data which needs to happen. This will cause a slight amount of data loss at the time of connection. We are fixing this now. We are not sure when this problem began to occur though. But it is not related to what you are experiencing.
We misunderstood what we were seeing. We are working to resolve a very slight subsecond data loss problem when transitioning from historical downloaded data to real-time data. That will be in the next release. There is no problem with the Sierra Chart Exchange Data feed. That is working just fine. When we release this next change, we will want you to test again and if you still see a problem we then have to understand why it is you are seeing what you are seeing. But we see no reason why should have to re-download the real-time received data. The change we are making, does not seem as though it would have any effect upon what you are seeing. Another thought has come to mind. We see you have multiple installations of Sierra Chart. Make sure none of them are sharing the same Data folder because that can lead to a problem like you are seeing. Otherwise, there should be no change in the existing data when re-downloading the data in the chart when using the Sierra Chart Exchange Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-14 20:56:16
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