Support Board
Date/Time: Sun, 11 May 2025 02:21:05 +0000
Post From: Real Time Data Feed quality
| [2015-10-14 17:37:11] |
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This does not make any sense. The data feed is excellent and if it is being described as "absolute crap" then you must not be using it. If it is like you are describing, we would be having other reports of a problem and we simply do not. Also what is meant by "bad bars". Please be very descriptive. It does not make sense that when you re-download the data, you would get a different result. This is a clear indication you are not actually using the Sierra Chart Exchange Data Feed. It sounds like you are using the Interactive Brokers data. Do you see any [M] indicator after the symbol at the top of the chart? One problem that we have had sometimes in the past is with packet loss which could slightly reduce the amount of data being transmitted and recorded. But that problem was resolved. When we checked this morning for the CME channel packet lost during a busy hour we see nothing (Times are UTC): 2015-10-14 13:50:12 | CME:C(310) PerfCnt: Lost Packets = 0 / 462741 (0.000) Feed A Dr/Rx = 0 / 462741 (0.000) Feed B Dr/Rx = 0 / 462741 (0.000) A/B/SS MaxQ: 308 / 299 / 2 MaxRdy: 28672 / 29960 / 2628 2015-10-14 13:50:12 | CME:C(318) PerfCnt: Lost Packets = 0 / 643731 (0.000) Feed A Dr/Rx = 1 / 643730 (0.000) Feed B Dr/Rx = 2 / 643729 (0.000) A/B/SS MaxQ: 306 / 303 / 2 MaxRdy: 25036 / 27644 / 2826 2015-10-14 13:50:12 | CME:C(314) PerfCnt: Lost Packets = 0 / 553363 (0.000) Feed A Dr/Rx = 0 / 553363 (0.000) Feed B Dr/Rx = 0 / 553363 (0.000) A/B/SS MaxQ: 147 / 147 / 2 MaxRdy: 7104 / 7104 / 2652 2015-10-14 13:50:12 | CME:C(312) PerfCnt: Lost Packets = 0 / 1779106 (0.000) Feed A Dr/Rx = 4 / 1779102 (0.000) Feed B Dr/Rx = 5 / 1779101 (0.000) A/B/SS MaxQ: 510 / 505 / 6 MaxRdy: 131132 / 117460 / 8242 2015-10-14 13:50:12 | CME:C(316) PerfCnt: Lost Packets = 0 / 157779 (0.000) Feed A Dr/Rx = 0 / 157779 (0.000) Feed B Dr/Rx = 0 / 157779 (0.000) A/B/SS MaxQ: 95 / 91 / 4 MaxRdy: 33284 / 32720 / 5324 2015-10-14 13:50:12 | CME:C(320) PerfCnt: Lost Packets = 0 / 1053127 (0.000) Feed A Dr/Rx = 1 / 1053126 (0.000) Feed B Dr/Rx = 1 / 1053126 (0.000) A/B/SS MaxQ: 161 / 161 / 2 MaxRdy: 17856 / 17856 / 2746 With what we see with packet loss and considering the hardware that we use, the data feed is working 100% perfect. It does not get better than this. So there is another explanation to the problem. Other users of our data feed are not going to report it as "absolute crap". Not at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-14 17:38:36
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