Home >> Support Board

Support Board

Date/Time: Fri, 03 May 2024 16:04:43 +0000

How to Post a Message for Support

Post From: can't get my charts back up

[2013-06-18 17:00:23] Link To Thread - Link To Post [Go To First Post]
Barbara Tobias - Posts: 35
tried installing each individually - from my intraday charts -- all say waiting to download historical data - and they are not upgrading. What is going on? Again says I need to be on package that includes Special Features -- always had the same settings and was working every day - until now. Software version: 650 \| 2013-06-18 09:48:48 Usage end date: 2014-03-13. Current service package: 1 \| 2013-06-18 09:48:48 Active service: Interactive Brokers \| 2013-06-18 09:48:48 Time zone: -7:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2013-06-18 09:48:48 Local computer clock: 2013-06-18 09:48:48 UTC: 2013-06-18 16:48:48 Time zone adjusted: 2013-06-18 09:48:48 \| 2013-06-18 09:48:48 Program path: C:\SierraChart\ \| 2013-06-18 09:48:48 Data Files path: C:\SierraChart\Data\ \| 2013-06-18 09:48:48 OS Version Number: 5.1 \| 2013-06-18 09:48:48 Added settings for 0 out of 0 global symbol settings. \| 2013-06-18 09:48:49 Connecting to data feed server localhost port 7496... \| 2013-06-18 09:48:54 Using client version 46. Waiting for acceptance... \| 2013-06-18 09:48:54 TWS server version: 67 \| 2013-06-18 09:48:54 Connected to data feed server. \| 2013-06-18 09:48:54 Next valid order ID: 1 \| 2013-06-18 09:48:54 Message from IB: Market data farm connection is OK:usfuture.il. IB Error Code: 2104. Request ID: -1. \| 2013-06-18 09:48:54 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2013-06-18 09:48:55 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. \| 2013-06-18 09:48:55 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. \| 2013-06-18 09:48:55 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. \| 2013-06-18 09:48:55 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2013-06-18 09:48:55 Next valid order ID: 1 \| 2013-06-18 09:48:55 Currently no data in file to display. Will start download and updates. C:\SierraChart\Data\Futures.cht \| 2013-06-18 09:49:06 Error while getting daily download information from file: File does not exist. C:\SierraChart\Data\FUTURES.dly \| 2013-06-18 09:49:07 The historical daily data download for Futures did not start and another download has already begun. \| 2013-06-18 09:49:07 Starting updates for: FUTURES \| 2013-06-18 09:49:07 Subscribing to symbol: FUTURES SecType: STK Exchange: SMART Currency: USD \| 2013-06-18 09:49:07 Symbol Error: FUTURES is unknown, unavailable, or improperly formatted. \| 2013-06-18 09:49:07 Symbol Error: FUTURES is unknown, unavailable, or improperly formatted. \| 2013-06-18 09:49:08 Currently no data in file to display. Will start download and updates. C:\SierraChart\Data\Futures.cht \| 2013-06-18 09:50:58 A request for the latest software update has been made. \| 2013-06-18 09:54:54 Downloading.... You can continue to work during the download. \| 2013-06-18 09:54:54 An existing download is in progress, it has been canceled. \| 2013-06-18 09:57:06 A request for the latest software update has been made. \| 2013-06-18 09:57:06 Downloading.... You can continue to work during the download. \| 2013-06-18 09:57:06 HTTP request #2 returned the following error: (12017) The operation has been canceled \| 2013-06-18 09:57:07 Failed to download software update due to an error. Request ID: 2. \| 2013-06-18 09:57:07 Currently no data in file to display. Will start download and updates. C:\SierraChart\Data\Futures.cht \| 2013-06-18 09:58:25 You need to be on software service package that includes Special Features to use this study. \| 2013-06-18 09:58:26 You need to be on package that includes Special Features to use this study. \| 2013-06-18 09:58:26 You need to be on software service package that includes Special Features to use this study. \| 2013-06-18 09:58:27 You need to be on package that includes Special Features to use this study. \| 2013-06-18 09:58:27 You need to be on software service package that includes Special Features to use this study. \| 2013-06-18 09:58:29 You need to be on package that includes Special Features to use this study. \| 2013-06-18 09:58:29 You need to be on software service package that includes Special Features to use this study. \| 2013-06-18 09:58:30 You need to be on package that includes Special Features to use this study. \| 2013-06-18 09:58:30 You need to be on software service package that includes Special Features to use this study. \| 2013-06-18 09:58:33 You need to be on package that includes Special Features to use this study. \| 2013-06-18 09:58:33 You need to be on software service package that includes Special Features to use this study. \| 2013-06-18 09:58:36 You need to be on package that includes Special Features to use this study. \| 2013-06-18 09:58:36 You need to be on software service package that includes Special Features to use this study. \| 2013-06-18 09:58:38 You need to be on package that includes Special Features to use this study. \| 2013-06-18 09:58:38 You need to be on software service package that includes Special Features to use this study. \| 2013-06-18 09:58:42 You need to be on package that includes Special Features to use this study. \| 2013-06-18 09:58:42 You need to be on software service package that includes Special Features to use this study. \| 2013-06-18 09:58:44 You need to be on package that includes Special Features to use this study. \| 2013-06-18 09:58:44 You need to be on software service package that includes Special Features to use this study. \| 2013-06-18 09:58:45 You need to be on package that includes Special Features to use this study. \| 2013-06-18 09:58:45 You need to be on software service package that includes Special Features to use this study. \| 2013-06-18 09:58:47 You need to be on package that includes Special Features to use this study. \| 2013-06-18 09:58:47 You need to be on software service package that includes Special Features to use this study. \| 2013-06-18 09:58:51 You need to be on package that includes Special Features to use this study. \| 2013-06-18 09:58:51 You need to be on software service package that includes Special Features to use this study. \| 2013-06-18 09:58:54 You need to be on package that includes Special Features to use this study. \| 2013-06-18 09:58:54 Starting updates for: ES-201309-GLOBEX \| 2013-06-18 09:58:54 Subscribing to symbol: ES SecType: FUT Exchange: GLOBEX Currency: \| 2013-06-18 09:58:54 Starting updates for: YG-201308-NYSELIFFE \| 2013-06-18 09:58:54 Subscribing to symbol: YG SecType: FUT Exchange: NYSELIFFE Currency: \| 2013-06-18 09:58:54 Starting updates for: E7-201309-GLOBEX \| 2013-06-18 09:58:54 Subscribing to symbol: E7 SecType: FUT Exchange: GLOBEX Currency: \| 2013-06-18 09:58:54 Starting updates for: CL-201308-NYMEX \| 2013-06-18 09:58:54 Subscribing to symbol: CL SecType: FUT Exchange: NYMEX Currency: \| 2013-06-18 09:58:54 Starting updates for: YM-201309-ECBOT \| 2013-06-18 09:58:54 Subscribing to symbol: YM SecType: FUT Exchange: ECBOT Currency: \| 2013-06-18 09:58:54 Starting updates for: E7-201206-GLOBEX \| 2013-06-18 09:58:54 Subscribing to symbol: E7 SecType: FUT Exchange: GLOBEX Currency: \| 2013-06-18 09:58:54 Starting updates for: NQ-201309-GLOBEX \| 2013-06-18 09:58:54 Subscribing to symbol: NQ SecType: FUT Exchange: GLOBEX Currency: \| 2013-06-18 09:58:54 Symbol Error: E7-201206-GLOBEX is unknown, unavailable, or improperly formatted. \| 2013-06-18 09:58:55