Support Board

Date/Time: Tue, 07 May 2024 18:08:09 +0000

Post From: Sometimes life has long complex problems (AMP/TTNet)

[2015-08-18 23:00:38] Link To Thread - Link To Post [Go To First Post]
bekitz3 - Posts: 83
In post #3 of Unable to clear false open orders the user states: I have no working or open orders as my account was liquidated and was not allowed to trade for 24 hours. The issue originates from an AMP/TTNet auto-liquidation event The user also states in the same post: the Trade Activity Log shows I have 3 open quantity short position on an instrument This is the indication that SC is showing a 3 lot short position that in reality doesn't exist because the auto-liquidate already flattened the position. I spoke about how this was resolved for me in post #3 of SC/TTNet not talking with AMP auto-trim/liquidate (item 2) 2) After I was aware of this from my account statement, I then flattened the position in the next session which in reality created a new open position within Sierra Chart *(which didn't really exist)*. Upon seeing this, I did try the dis-connect/re-connect option with no change and also tried a restart of Sierra Chart with no change also. I had to contact the trade desk to confirm I was really flat and upon this confirmation they then did something on their end....then had me restart....then the position was gone and Sierra reflected the proper 'Flat' status.