Support Board
Date/Time: Sat, 10 May 2025 22:30:14 +0000
Post From: can not connect to cts date feed
| [2015-05-05 16:37:46] |
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This is the relevant error message: CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2015-05-05 10:38:03
Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |