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Date/Time: Sun, 19 May 2024 16:26:17 +0000



Post From: charts not updating, some symbols only

[2015-02-24 21:55:11]
Sierra Chart Engineering - Posts: 104368
This is the problem:
Symbol Error - es-201503-CME is unknown, unavailable, or improperly formatted. FIX message: Product does not exist in market: Entry #1 | 2015-02-24 02:12:52

The case of the symbol has been changed.

The first two letters need to be capitalized. Do not alter the symbols from what you see in File >> Find Symbol.

You need to check the case of all of the symbols in all of your charts. You can change them through Chart >> Chart Settings. After this is done reconnect to the data feed with the commands on the File menu.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2015-02-24 21:55:35