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How to Post a Message for Support

Post From: SC with Ritmic

[2013-05-30 08:34:31] Link To Thread - Link To Post [Go To First Post]
franc - Posts: 4
Here is the Message Log: Software version: 962 \| 2013-05-30 10:22:22 Current Service Package: 3 \| 2013-05-30 10:22:22 Usage end date: 2013-06-02 \| 2013-05-30 10:22:22 Sierra Chart Historical Data Service is included. \| 2013-05-30 10:22:22 Active service: Trading Technologies \| 2013-05-30 10:22:22 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2013-05-30 10:22:22 2013-05-30 10:22:22 Local computer clock time \| 2013-05-30 10:22:22 2013-05-30 08:22:22 GMT time \| 2013-05-30 10:22:22 2013-05-30 10:22:22 Time zone adjusted time \| 2013-05-30 10:22:22 Time difference to server time: 2 seconds. \| 2013-05-30 10:22:22 Program path: C:\SierraChart\ \| 2013-05-30 10:22:22 Data Files path: C:\SierraChart\Data\ \| 2013-05-30 10:22:22 OS Version Number: 5.1 \| 2013-05-30 10:22:22 ! NOTICE: 3 days of full use Remaining. If you would like to continue full use the software and services, \| 2013-05-30 10:22:22 please purchase more usage time by selecting Help >> Purchase on the menu. \| 2013-05-30 10:22:22 Active service: Rithmic 01 \| 2013-05-30 10:22:37 Requesting symbol settings for rim. Overwrite = off. \| 2013-05-30 10:22:37 Request for symbol settings completed. \| 2013-05-30 10:22:37 Processed received symbol settings \| 2013-05-30 10:22:38 HD Request # 1 - Downloading Intraday chart data for ESM3-CME to the file ESM3-CME.scid. Service: scsrv \| 2013-05-30 10:22:42 HD Request # 1 - Starting date and time: 2013-05-29 11:47:08 \| 2013-05-30 10:22:42 HD Request # 1 - Using server: ds4.sierracharts.com port 10049 \| 2013-05-30 10:22:42 HD Request # 1 - Requesting up to 60 days of Intraday data. \| 2013-05-30 10:22:42 HD Request # 1 - Decompressing data. \| 2013-05-30 10:22:43 HD Request # 1 - Historical data for ESM3-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2013-05-30 10:22:43 HD Request # 1 - Received 0 records and wrote 0 records for ESM3-CME \| 2013-05-30 10:22:43 HD Request # 1 - Intraday download COMPLETE for ESM3-CME \| 2013-05-30 10:22:43 Rithmic service: Connecting. \| 2013-05-30 10:22:51 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log \| 2013-05-30 10:22:51 Using Rithmic Production server. \| 2013-05-30 10:22:51 Rithmic Alert Message: Market Data Connection Opened. \| 2013-05-30 10:22:54 Rithmic Alert Message: Market Data Connection Login Complete. ok \| 2013-05-30 10:22:54 Rithmic Alert Message: Trading System Connection Opened. \| 2013-05-30 10:22:55 Rithmic Alert Message: Trading System Connection Login Complete. ok \| 2013-05-30 10:22:55 Rithmic Alert Message: PnL Connection Opened. \| 2013-05-30 10:22:57 Rithmic Alert Message: PnL Connection Login Complete. ok \| 2013-05-30 10:22:57 Rithmic Alert Message: Intraday History Connection Opened. \| 2013-05-30 10:22:58 Rithmic Alert Message: Intraday History Connection Login Complete. ok \| 2013-05-30 10:22:58 Rithmic service: Connected. \| 2013-05-30 10:23:01 Starting updates for: ESM3-CME \| 2013-05-30 10:23:01 HD Request # 3 - Downloading Intraday chart data for ESM3-CME to the file ESM3-CME.scid. Service: scsrv \| 2013-05-30 10:23:01 HD Request # 3 - Starting date and time: 2013-05-29 11:47:08 \| 2013-05-30 10:23:01 HD Request # 3 - Using server: ds5.sierracharts.com port 10049 \| 2013-05-30 10:23:01 HD Request # 3 - Requesting up to 60 days of Intraday data. \| 2013-05-30 10:23:02 HD Request # 3 - Decompressing data. \| 2013-05-30 10:23:02 HD Request # 3 - Receiving Intraday data for ESM3-CME starting at 2013-05-29 11:47:08 \| 2013-05-30 10:23:02 HD Request # 3 - Timestamp of first Intraday data file record written: 2013-05-29 11:47:08 \| 2013-05-30 10:23:02 Rithmic Alert Message: mrv error : 13. permission denied \| 2013-05-30 10:23:04 Rithmic Alert Message: get_order_book error : 13. permission denied \| 2013-05-30 10:23:04 Rithmic service: Error requesting positions. Error code: 6 \| 2013-05-30 10:23:06 Rithmic service: Error requesting all open orders. Error code: 6 \| 2013-05-30 10:23:06 HD Request # 3 - Received 567536 records from 2013-05-29 11:47:08 to 2013-05-30 10:23:17 (22.6 hours) and wrote 567535 records for ESM3-CME \| 2013-05-30 10:23:20 HD Request # 3 - Intraday download COMPLETE for ESM3-CME \| 2013-05-30 10:23:20 Real-time intraday chart data file updates started for ESM3-CME \| 2013-05-30 10:23:20 Active service: Rithmic 01 \| 2013-05-30 10:27:05 HD Request # 5 - Downloading Intraday chart data for ESM3-CME to the file ESM3-CME.scid. Service: scsrv \| 2013-05-30 10:27:43 HD Request # 5 - Starting date and time: 2013-05-30 10:14:58 \| 2013-05-30 10:27:43 HD Request # 5 - Using server: ds3.sierracharts.com port 10049 \| 2013-05-30 10:27:43 HD Request # 5 - Requesting up to 60 days of Intraday data. \| 2013-05-30 10:27:43 HD Request # 5 - Decompressing data. \| 2013-05-30 10:27:44 HD Request # 5 - Receiving Intraday data for ESM3-CME starting at 2013-05-30 10:14:58 \| 2013-05-30 10:27:44 HD Request # 5 - Timestamp of first Intraday data file record written: 2013-05-30 10:14:58 \| 2013-05-30 10:27:44 HD Request # 5 - Received 1156 records from 2013-05-30 10:14:58 to 2013-05-30 10:27:40 (12.7 minutes) and wrote 1156 records for ESM3-CME \| 2013-05-30 10:27:44 HD Request # 5 - Intraday download COMPLETE for ESM3-CME \| 2013-05-30 10:27:44 Real-time intraday chart data file updates started for ESM3-CME \| 2013-05-30 10:27:44 I've referred to help topic 3 bbut did not find anything wrong with my settings.