Support Board
Date/Time: Sun, 11 May 2025 13:05:44 +0000
Post From: Unable to Update with New Data Since I Installed Version 1224, Then I Went Back to Version 1217
| [2015-01-22 19:17:04] |
| Dan R Spasovich - Posts: 6 |
|
Below is the message log for when I try to use the Delete and Download Data menu item after changing to the new naming convention (NGG15, was NGG5 before): Software version: 1217 | 2015-01-22 13:00:52 Uses Old Spreadsheets | 2015-01-22 13:00:52 Usage end date: 2015-08-31 | 2015-01-22 13:00:52 Enabled for: Advanced Features. | 2015-01-22 13:00:52 Enabled for: Sierra Chart Historical Data Service. | 2015-01-22 13:00:52 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-01-22 13:00:52 Active service: SC Historical Data | 2015-01-22 13:00:52 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-01-22 13:00:52 2015-01-22 13:00:52 Local computer clock time | 2015-01-22 13:00:52 2015-01-22 19:00:52 GMT time | 2015-01-22 13:00:52 2015-01-22 13:00:52 Time zone adjusted time | 2015-01-22 13:00:52 Time difference to server time: 0 seconds. | 2015-01-22 13:00:52 Program path: C:\SierraChart\ | 2015-01-22 13:00:52 Data Files path: C:\SierraChart\Data\ | 2015-01-22 13:00:52 OS Version Number: 6.1 | 2015-01-22 13:00:52 Locale Information: C | 2015-01-22 13:00:52 Checking for new symbol settings for ddf | 2015-01-22 13:00:52 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-01-22 13:00:52 HTTP connection to www.sierrachart.com:80 (1380) | Connected. | 2015-01-22 13:00:52 Symbol settings are up-to-date for ddf | 2015-01-22 13:00:52 SC Historical Data | Connected. Historical Intraday data will be requested. | 2015-01-22 13:00:57 HTTP connection to www.sierrachart.com:80 (1380) | Closed. No error. | 2015-01-22 13:00:57 HTTP connection to www.sierrachart.com:80 (1380) | Shutdown and closed. | 2015-01-22 13:00:57 SC Historical Data | Starting real-time market data updates for: NGG5. ID: 1 | 2015-01-22 13:01:04 SC Historical Data | Subscribing to market data in the service client is not supported. Symbol: NGG5 | 2015-01-22 13:01:04 Intraday data recording state for symbol NGG5 is set to download pending. | 2015-01-22 13:01:05 HD Request # 2 | Downloading Intraday chart data for NGG5 to the file NGG5.scid. Service: ddf | 2015-01-22 13:01:07 HD Request # 2 | Download start Date-Time: 2015-01-09 07:59:00.0 | 2015-01-22 13:01:07 HD Request # 2 | Error downloading historical Intraday data for NGG5. The futures symbol format is invalid. The year must be 2 digits. | 2015-01-22 13:01:07 * HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NGG5 | 2015-01-22 13:01:07 HD Request # 2 | Intraday download COMPLETE for NGG5. Completion time: 0s. Unique request ID: 1 | 2015-01-22 13:01:07 Removed historical data download ID 1 | 2015-01-22 13:01:07 Real-time Intraday chart data file updates started for NGG5 | 2015-01-22 13:01:07 HD Request # 3 | Downloading Historical Daily chart data for NGG5. Starting date: 2015-01-20. Service: ddf | 2015-01-22 13:01:08 HD Request # 3 | Error downloading historical Daily data for NGG5. The futures symbol format is invalid. The year must be 2 digits. | 2015-01-22 13:01:08 * HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NGG5 | 2015-01-22 13:01:08 HD Request # 3 | Daily download COMPLETE for NGG5. Completion time: 0s. Unique request ID: 2 | 2015-01-22 13:01:08 Removed historical data download ID 2 | 2015-01-22 13:01:08 SC Historical Data | Starting real-time market data updates for: NG#. ID: 2 | 2015-01-22 13:01:09 SC Historical Data | Subscribing to market data in the service client is not supported. Symbol: NG# | 2015-01-22 13:01:09 Intraday data recording state for symbol NG# is set to download pending. | 2015-01-22 13:01:09 HD Request # 4 | Downloading Intraday chart data for NG# to the file NG#.scid. Service: ddf | 2015-01-22 13:01:09 HD Request # 4 | Download start Date-Time: 2014-07-20 14:01:09.0 | 2015-01-22 13:01:09 HD Request # 4 | Error downloading historical Intraday data for NG#. Continuous contract symbols not supported for Intraday data | 2015-01-22 13:01:09 * HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NG# | 2015-01-22 13:01:09 HD Request # 4 | Intraday download COMPLETE for NG#. Completion time: 0s. Unique request ID: 3 | 2015-01-22 13:01:09 Removed historical data download ID 3 | 2015-01-22 13:01:09 Real-time Intraday chart data file updates started for NG# | 2015-01-22 13:01:09 Current selected Data/Trading service: SC Historical Data | 2015-01-22 13:01:41 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NGG15.scid | 2015-01-22 13:14:34 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NGG15.scid | 2015-01-22 13:14:34 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NGG15.scid | 2015-01-22 13:14:34 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NGG15.scid | 2015-01-22 13:14:34 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NGG15.scid | 2015-01-22 13:14:34 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NGG15.scid | 2015-01-22 13:14:34 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NGG15.scid | 2015-01-22 13:14:34 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NGG15.scid | 2015-01-22 13:14:34 SC Historical Data | Starting real-time market data updates for: NGG15. ID: 3 | 2015-01-22 13:14:35 SC Historical Data | Subscribing to market data in the service client is not supported. Symbol: NGG15 | 2015-01-22 13:14:35 Intraday data recording state for symbol NGG15 is set to download pending. | 2015-01-22 13:14:35 HD Request # 5 | Downloading Intraday chart data for NGG15 to the file NGG15.scid. Service: nymex | 2015-01-22 13:14:35 HD Request # 5 | Download start Date-Time: 2014-07-20 14:14:35.0 | 2015-01-22 13:14:35 HD Request # 5 | Using server: scdf2.sierracharts.com port 10149 | 2015-01-22 13:14:35 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-01-22 13:14:35 Socket (1968) | Shutdown and closed. | 2015-01-22 13:14:55 HD Request # 5 | Error downloading historical Intraday data for NGG15. The network socket has been closed. Retrying download. | 2015-01-22 13:14:55 * HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NGG15 | 2015-01-22 13:14:55 HD Request # 6 | Downloading Intraday chart data for NGG15 to the file NGG15.scid. Service: nymex | 2015-01-22 13:14:55 HD Request # 6 | Download start Date-Time: 2014-07-20 14:14:55.0 | 2015-01-22 13:14:55 HD Request # 6 | Using server: scdf1.sierracharts.com port 10149 | 2015-01-22 13:14:55 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-01-22 13:14:55 Socket (1148) | Shutdown and closed. | 2015-01-22 13:15:15 HD Request # 6 | Error downloading historical Intraday data for NGG15. The network socket has been closed. Retrying download. | 2015-01-22 13:15:15 * HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NGG15 | 2015-01-22 13:15:15 HD Request # 7 | Downloading Intraday chart data for NGG15 to the file NGG15.scid. Service: nymex | 2015-01-22 13:15:15 HD Request # 7 | Download start Date-Time: 2014-07-20 14:15:15.0 | 2015-01-22 13:15:15 HD Request # 7 | Using server: scdf2.sierracharts.com port 10149 | 2015-01-22 13:15:15 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-01-22 13:15:15 |