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Post From: Infinity(Transact Futures) acct not allowing intraday access to "Indexes" in sierrachart (e.g $I

[2015-01-21 17:08:13] Link To Thread - Link To Post [Go To First Post]
User65754 - Posts: 25
The message on starting an intraday chart is "Symbol is unknown click for symbol data" in the message log is the following message. Showing the entire message when requesting intraday chart for Dow Jones Index as an example. As stated before requesting historical data chart shows the daily chart for teh index - just intraday realtime is not working. ----------------- Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartTransActMA\Data\$IVX.scid \| 2015-01-21 12:04:12 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartTransActMA\Data\$DOWI.scid \| 2015-01-21 12:04:49 TransAct Trading \| Starting real-time market data updates for: $DOWI. ID: 30 \| 2015-01-21 12:04:49 Intraday data recording state for symbol $DOWI is set to download pending. \| 2015-01-21 12:04:49 Symbol Error - $DOWI is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract \| 2015-01-21 12:04:49 HD Request # 37 \| Downloading Intraday chart data for $DOWI to the file $DOWI.scid. Service: ta \| 2015-01-21 12:04:49 Compressing file: C:\SierraChart\SierraChartTransActMA\Data\$DOWI.scid. This may take a while. \| 2015-01-21 12:04:49 HD Request # 37 \| Download start Date-Time: 2014-07-19 13:04:49.0 \| 2015-01-21 12:04:49 HD Request # 37 \| Using server: ds3.sierracharts.com port 10149 \| 2015-01-21 12:04:49 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2015-01-21 12:04:49 Socket (38) \| Connected. \| 2015-01-21 12:04:49 HD Request # 37 \| Sending historical data logon request message. \| 2015-01-21 12:04:49 HD Request # 37 \| Requesting Intraday data. Start Date-Time: 2014-07-19 13:04:49. Record interval: 0. Symbol: $DOWI \| 2015-01-21 12:04:49 HD Request # 37 \| Error downloading historical Intraday data for $DOWI. Historical data file not available for symbol. \| 2015-01-21 12:04:49 * Socket (38) \| Shutdown and closed. \| 2015-01-21 12:04:49 The network socket for historical data has been closed. \| 2015-01-21 12:04:49 HD Request # 37 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $DOWI \| 2015-01-21 12:04:49 HD Request # 37 \| Intraday download COMPLETE for $DOWI. Completion time: 0s. Unique request ID: 36 \| 2015-01-21 12:04:49 Removed historical data download ID 36 \| 2015-01-21 12:04:49 Real-time Intraday chart data file updates started for $DOWI \| 2015-01-21 12:04:49