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Date/Time: Mon, 29 Apr 2024 16:56:13 +0000



Post From: i cant connect see below the log i got

[2014-11-28 03:37:58]
Sierra Chart Engineering - Posts: 104368
This is the relevant error:

Iron Beam FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. | 2014-11-27 18:15:35

The easiest solution to this is to update Sierra Chart following these instructions here:
http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate

The newer versions do not rely on FIX for CQG.


After the update, connect to the data feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing