Support Board
Date/Time: Mon, 12 May 2025 23:17:48 +0000
Post From: i cant connect see below the log i got
| [2014-11-28 03:37:58] |
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This is the relevant error: Iron Beam FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. | 2014-11-27 18:15:35 The easiest solution to this is to update Sierra Chart following these instructions here: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate The newer versions do not rely on FIX for CQG. After the update, connect to the data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |