Support Board
Date/Time: Tue, 13 May 2025 07:41:31 +0000
Post From: CQG "can not submit order during initial order snapshot"
| [2014-11-26 02:45:09] |
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We have gone over this issue with CQG: Trade Order Error - Order error: Can not submit order during initial order snapshot. Internal Order ID: 10850. Service Order ID: (none). Symbol: F.US.CLEF15 | 2014-11-23 18:06:40 * They claim that the request for the trade orders snapshot was never received by them. We are 100% certain that it was sent. In any case, in the latest revision of 1213, we do not block order entry, modification or cancellation during the initial orders snapshot. We want you to update to the latest revision by selecting Help >> Download Prerelease. The Trade Service Log will have messages like these: CQG WebAPI | Sending positions subscribe request. RequestID=467608 | 2014-11-25 21:26:50
What we want to know is when you select Trade >>Refresh Trade Data from Service, whether you get this message:CQG WebAPI | Sending orders subscribe request. RequestID=467609 | 2014-11-25 21:26:50 Request for Trade Orders data from Service is currently outstanding. New request is ignored.
If you do, then we need to see this proceeding message: CQG WebAPI | Sending orders subscribe request. RequestID=467609 | 2014-11-25 21:26:50
Send that to us and we will forward this to CQG as proof. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-11-26 02:51:47
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