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Date/Time: Sun, 05 May 2024 17:26:50 +0000



Post From: Rithmic connection – Your current service package does not support this function...

[2014-11-24 21:56:58]
User76173 - Posts: 1
I am by a new broker and newly have Rithmic data feed.

I have a problem with Data/Trade Service Settings. At the Service box at the top I have "Rithmic Trading (Not enabled on package)", instead of "Rithmic 01" (which my broker wrote me I should see there).
So I can not connect to data feed, when I try it, in the Message Log there is "Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package."

I have Sierra Package 3 purchased since August until August 2015.

Thank you for help.
Date Time Of Last Edit: 2014-11-24 21:57:15