Support Board
Date/Time: Sun, 06 Jul 2025 07:31:02 +0000
Post From: New CQG Setup Questions
| [2014-11-21 01:55:10] |
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We need to have a better understanding of this: There is a new trading error, this caused cancellation of a limit and stop for a portion of a position, leaving it exposed without risk management.
"There was an error with the order modification: Order Modification Reject. Text: Order Action rate exceeded. Order Modification failed. Please call CQG. Service order ID: 485352561 | 2014-11-19 04:51:41 * Provide us the Trade Activity Log showing this particular order and all of the other related orders: Trade Activity Log: Providing Trade Activity Log Data Lines to Support An order modification rejection should not be resulting in the cancellation of both the limit and stop order. Also CQG responded with this: The situation is under investigation. In the meantime the client's Order rate has been increased to 20TPS.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-01 08:59:10
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