Support Board
Date/Time: Mon, 12 May 2025 04:17:01 +0000
Post From: CQG disappearing bracket orders that can't be cancelled
| [2014-11-18 20:20:45] |
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We have spent some time going over this problem and considering it. This is an issue on the CQG side and also possibly with your Internet connection. If CQG does not send an order report through for an order which is Open in Sierra Chart, when the trade order data is requested from CQG, then Sierra Chart will mark the order as Canceled. So being this is happening means CQG is not sending the order data through for that particular order. This is not good whatever the underlying cause is. Updating Sierra Chart is not going to solve this basic underlying problem. There is something still fundamentally wrong. In the latest Sierra Chart version it will not mark an order as Canceled until there is a clear indication from the CQG side that it has finished sending through all the trade order data when there was a full snapshot of trade order data requested. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-11-18 20:22:11
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