Support Board
Date/Time: Mon, 12 May 2025 04:30:45 +0000
Post From: CQG disappearing bracket orders that can't be cancelled
| [2014-11-18 17:51:29] |
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We think this is due in part to an Internet communication problem on your side and CQG not sending the orders through when they are requested. So to Sierra Chart it appears like those orders are no longer present because CQG did not send them. Update Sierra Chart to the latest version with Help >> Download Current Version. With some changes we have made this should not occur. However, in this kind of scenario, do not send additional orders and instead call your broker to determine if those orders are still working and close out the position. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-11-18 17:52:17
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