Support Board

Date/Time: Mon, 29 Apr 2024 09:58:24 +0000

Post From: SC showing Connecting...............it gets disconnected between 10.50 am to 11.20 am on a daily

[2014-11-16 09:57:35] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It would be best to contact Global Data Feeds about this at the time you have a problem. And at the moment you have a problem, you can post the Message Log here so we can have a look at it to tell you what the particular communication error is. However, all we can do is give you some general information but not solve the problem. Sierra Chart connects directly to the Global Data Feeds server. There is no Sierra Chart server involved in this. The Message Log you posted was not relevant because it only showed a connection to CTS. You can use CTS and Global Data feeds at the same time by installing another copy of Sierra Chart (Update: we see you already are doing this): Using Multiple Data and Trading Services at the Same Time: Introduction Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-11-16 10:01:00