Support Board
Date/Time: Sun, 11 May 2025 12:02:47 +0000
Post From: problem with order entry service
| [2014-10-29 23:04:59] |
| AC84910 - Posts: 2 |
|
on 10/27/2014 I entered a position with 2 attached orders (1 stop, 1 target) . I modified the target down to 80.77 and then disconnected from the trade service for about 20 mins. However when I reconnected, the log files says the attached orders were cancelled with the message "cancelling due to no order update from server" and I believe my account hit the daily loss limit as a result. The log file shows the order modification was completed successfully before I disconnected so the position should have exited at 80.77 @ approx 9:45 or at 9:51. If the exit order went unfilled, then the stop should have been triggered eventually. I found in the user form a mention about that error message, which basically says its a sync issue between Sierra Chart and the trade service. But when I emailed my service with an inquiry,I got this as a response which is more puzzling: _____________________________________________________________________ We reached out to our platform specialist and he responded with this: "These lines in the log looks like it's a Sierra Chart issue with the flatten function. After ------- reconnects his platform, his log says this: 2014-10-27 10:07:34.000 Connected to server 2014-10-27 10:07:39.000 CLZ4-NYMEX Synchronized Internal Position to current Service Position. Current Position quantity: -2 The trader then tries to flatten his position: 2014-10-27 10:10:34.000 CLZ4-NYMEX CLZ4-NYMEX #3 | User order entry. Flatten&Cancel | Last: 80.769997 2189 Market 2 Sell Order Sent --------- Close -2 But why does Sierra Chart submit a SELL order for 2 contracts when the user is already short 2? This left our trader short -4 contracts. 2014-10-27 10:10:35.003 CLZ4-NYMEX Rithmic Trading order report (Order update) 2189 25733937 Market 2 Sell Filled 80.78 2 ------------ Close -2 2014-10-27 10:10:43.000 CLZ4-NYMEX Synchronized Internal Position to current Service Position. Current Position quantity: -4" _____________________________________________________ I think the posts are public by default, but send me message and I can forward the email string that contains the original log file. |