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Direct MessagesDate/Time: Sat, 18 May 2024 19:29:02 +0000
Post From: v1199 spreadsheet system/alert: column k,l,m,n audible alerts AND Logging not functioning
| [2014-10-24 20:13:21] |
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We see you hid the previous post. This is fine. We want to make it clear, that we did actually download all of your files. The problem is we needed to reproduce the problem quickly and in a reliable way and understand what is triggering the alerts. As a general rule, we will not involve ourselves with complex setups. It is simply unproductive and adds a whole layer of complexity which makes troubleshooting a problem more difficult. Therefore, we determined that the best approach would be to create a simple example and then test it and see if we can reproduce the problem. We cannot reproduce the problem , so then we posted the files for you to test. We should have made it more clear that we wanted you to test those files and see if you still have the problem. If you had a problem with alerts with those files, then we would go from there and have a logical way to solve the problem. In regards to the version number, putting a version number does not indicate to us that a problem arises after an update. A lot of times as we said version numbers are given but there is not necessarily a problem with that particular version, a problem arising in that version or later, or necessarily a bug. So if you are still having a problem in the latest version of Sierra Chart with Alert Sounds not playing and Alert Messages not being added to the Alerts Log, then we will determine why. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |